Privacy Notice

Who we are

GemFolia is operated by YOUBUY LLC. Operating address: No. 52, Baihua Area, Weihai, Shandong, China. Contact support@GemFolia.com for privacy questions or requests.

This notice explains how we handle information when you browse gemfolia.com, place an order, contact us or use a customer account.

Information we receive

We receive the information you provide, such as your name, email, telephone number, billing and delivery addresses, order details and customer-care correspondence. Account information is collected when you choose to create an account.

Our website and service providers may process technical information such as IP addresses, browser details, session identifiers and security logs to operate and protect the service.

How information is used

When you sign up for the GemFolia letter, we use your email address to send a confirmation request. We add you to our marketing list only after you confirm. We store your subscription status, request and confirmation dates, consent wording and welcome-coupon reference in our WordPress store. These records support your email preferences and prevent repeat use of the first-order offer. Use the unsubscribe link in our emails to stop marketing messages, or contact support@GemFolia.com. Order-related emails are separate from marketing. You can also contact us to request access to or deletion of your subscription information.

We use relevant information to provide checkout, fulfil orders, arrange delivery and returns, process refunds, respond to enquiries, maintain accounts and prevent misuse.

Where a legal basis is required, processing may be necessary for your purchase, our legal obligations, or legitimate interests in operating and securing the store. Where consent is required, you can withdraw it without changing the lawfulness of earlier processing.

Service providers and payments

Our storefront uses WordPress and WooCommerce and is hosted with Hostinger. Hosting, technical support, email delivery, payment and shipping providers may receive information needed to perform their roles. Hostinger Reach may support communications you request or sign up for.

PayPal processes payments and may act as an independent controller under its own privacy statement. We receive payment status and transaction information needed for your order; do not send us payment passwords or security codes.

Storage and international processing

Our business operates in China and our service providers and delivery partners may operate in other countries. Processing and shipment arrangements can therefore involve international transfers. Where required, applicable transfer safeguards are used.

We retain information while needed for orders, customer support, accounts, disputes, security and applicable accounting or legal obligations. The appropriate period depends on the record and the requirement; contact us for information about a particular record.

Your choices and requests

Depending on your location and the applicable law, you may have rights to access, correct, delete or receive a copy of information, restrict or object to processing, or withdraw consent. Some records may need to be retained for legal or transaction purposes.

Email support@GemFolia.com to make a request. We may need proportionate information to verify your identity. You may also raise a concern with the data-protection authority responsible for your location.

Cookies, children and updates

Our Cookies & Browser Storage notice explains website storage. Browser controls let you remove stored data, although blocking necessary cookies may prevent checkout from working.

Our products are decorative items and this store is not directed to children. We do not knowingly seek personal information from children. Contact us if you believe a child supplied information. Updates to this notice will be reflected by its effective date.