Where we deliver
We offer worldwide delivery with free standard shipping on all orders, with no minimum spend. Orders are dispatched from No. 52, Baihua Area, Weihai, Shandong, China. GemFolia is operated by YOUBUY LLC.
If a carrier restriction prevents delivery to your address, we will contact you to resolve it or arrange cancellation and a refund.
Preparation and dispatch
Standard preparation takes 1–3 business days after your order and payment are received. Preparation time is separate from transportation time. Business days exclude weekends and public holidays at the dispatch location.
If we identify an availability or preparation delay, we will contact you using your order details.
Delivery time and charges
Standard shipping is free. Estimated transportation time is 7–12 business days after dispatch. Please also allow the 1–3 business days needed to prepare your order.
We cover import duties associated with delivery. If a carrier requests an unexpected duty payment, contact us with the notice so we can help. Weather, customs inspections and carrier disruptions can affect estimated delivery dates.
Your address and tracking
Check your delivery address, email and telephone number before checkout. Contact us as soon as possible to request an address correction; changes may not be possible once a parcel has been dispatched.
For dispatch updates or available tracking information, email support@GemFolia.com with your order number. Never send passwords or full payment details.
Receiving your garden
Open your parcel on a stable surface. Lift the vessel from underneath and handle crystal points and botanical elements gently.
If an item arrives damaged or incomplete, contact us with the order number and, where safe and practical, photographs of the item and packaging. Keep the packaging while we help resolve the issue.
Delayed or missing parcels
If the expected delivery period has passed, check any carrier notice and contact us. We will help investigate the shipment and arrange an appropriate resolution for goods that are not delivered.
Please do not dispose of damaged goods until we have discussed safe handling and the next steps. Nothing in this policy limits mandatory consumer rights.
Delivery help
Email support@GemFolia.com for delivery assistance. Include your order number and the issue you would like us to investigate. Our Returns & Refunds policy explains the return process.