GEMFOLIA / CUSTOMER CARE
A little clarity.
Every step of the way.
From choosing your garden to caring for it, find the details that help you feel at home.
Ask us a question ↗Shipping & Delivery
How your GemFolia garden is prepared, dispatched and delivered, including fragile-product handling, tracking and help with delivery issues.
Read the guide ↗02 / GUIDEReturns & Refunds
A clear process for changing your mind, reporting a problem and returning a GemFolia garden. Legal consumer rights apply alongside any voluntary store policy.
Read the guide ↗03 / GUIDEPrivacy Notice
How we handle information for browsing, orders, payments and customer care.
Read the guide ↗04 / GUIDECookies & Browser Storage
How browser storage supports your basket, account and payment experience.
Read the guide ↗05 / GUIDETerms of Service
The terms for browsing GemFolia, choosing your garden and making a purchase.
Read the guide ↗06 / GUIDEPayments & Orders
Clear information about USD pricing, PayPal payments, order confirmation and customer support.
Read the guide ↗07 / GUIDEProduct Care & Safety
General handling and display guidance for a decorative crystal garden. The exact materials and instructions for each product take priority over generic care advice.
Read the guide ↗